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Q
Do customers like me with my poor English face any obstacles to creating an account?
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A
At Kayser FX, Japanese staff are on hand 24/7 to support you. E-mail support is available 24 hours a day on weekdays, and all support is provided in Japanese. Customers who are not confident in English can feel free to contact us anytime.
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Q
What kind of documents are required to create an FX account?
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A
Setting up an account with Kayser FX does not require submission of any documents. However, your ID documents will have to be approved for you to receive the bonus for creating a new account. Failure to meet approval standards will disqualify you from making deposits and withdrawals, so we recommend that you do so as soon as possible.
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Q
How long does it take to create an account?
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A
Creating a Kayser FX account takes only a minute. Simply fill out the Account Creation Form. After the account is set up, you should receive approval of your ID documents within 48 business hours. Please note that it may take longer than usual if you have provided any incomplete details.
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Q
I am worried that my personal information will be leaked to outside parties.
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A
Your privacy is of utmost importance to us, and it is our policy to protect and respect the confidentiality of information and personal privacy.
You can rest assured that your personal information is held in the strictest confidence.
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Q
How do you manage my deposits?
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A
We consider the protection of our clients' assets to be as important as their privacy in order for them to be able to trade with confidence. Specifically, we have a bank account to manage funds used for our operations that is operated separately from the bank account that we use to manage our clients' investment funds.
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Q
Do you provide support after opening an account?
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A
Kayser FX's support staffs will provide you with extensive support after you open an account.
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Q
What is the minimum deposit amount?
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A
The minimum deposit is 10,000 yen. However, if you are using the Copy Trade System, the minimum deposit is 50,000 yen.
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Q
Are there any account maintenance fees?
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A
There is no fee to maintain an account with Kayser FX.
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Q
If the margin balance (account balance) goes negative, will additional margin be charged?
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A
No additional margin is required due to the zero-cut system. Normally, additional margin will be charged if the loss exceeds the account balance, but we make every effort to compensate for the negative amount and limit the extent of the customer's loss to the account balance.
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Q
Do you allow scalping?
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A
We do not have any special restrictions on scalping. However, please note that we do not permit continuous excessive trading in a short period of time or trading that intentionally targets only sudden changes in the market.
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Q
Is it possible to trade MAM?
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A
Yes, it is possible, please click here for more information on MAM trading offered by KayserFX.